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Terms & Conditions

By placing an order on The Flowered Corner Limited website or calling our customer services team to
place and order you are agreeing to the following terms and conditions.

 

THE FLOWERED CORNER REFUND POLICY / SERVICE GUARANTEE

If you are not satisfied with the product you ordered once it is delivered, please call our customer care team on 0207 221 3320. The team will review the comments you have and should the cause be related to circumstances that are within our control, we will consider a refund or re-delivery of your chosen product.

Naturally we are working with fresh, seasonal ingredients that are often affected by the climate and can, as such, have unpredictable availability. If we are for any reason, unable to fulfill your chosen product, or elements of it, we will work to substitute the affected ingredients using the most appropriate alternative to ensure your fresh flowers have a similar colour, style, shape & size.

If the bouquet you ordered was damaged on receipt, we will arrange a re-delivery of the product at the next convenient date for your recipient.

If the product you have chosen was delivered late, we may at our discretion offer the customer a small refund. For example small human error such as a message card goes astray, or traffic causes a late delivery, we may offer a partial refund. This would be down to our discretion and is only a guide. We will endeavour to make the situation right for the customer.

In the event of non delivery as the recipient is unavailable, we will attempt to make contact by telephone using the contact number(s) given on the order to arrange redelivery. Failing this, we will leave a calling card with instructions for the recipient to make contact to arrange re-delivery. If, following a second delivery attempt, we are still unable to deliver; we are regrettably unable to offer a refund or complimentary re-delivery.

 

CHANGES TO YOUR ORDER

If you wish to make any changes to your order please call our customer services team on 0207 221 3320. Please note that any changes to your order (such as delivery address, gift message) must be made at least 2 working days prior to requested delivery date to ensure that we have time to amend your order prior to dispatch. We cannot guarantee that we will be able to accept changes made to order after that time.

For peak season (Valentine’s Day and Mother’s Day, Christmas etc), are all subject to change and availability, we cannot guarantee that we will be able to accept changes to orders within 72 hours of the intended delivery date.

 

FLOWER AVAILABILITY AND SUBSTITUTION

All products are subject to availability, and acceptance of your order. In the event of any supply difficulties or if the flowers received from our wholesalers that are needed to make up your order do not meet our high quality standards, we reserve the right to substitute any product required or part of a product with an alternate product of a similar style and equivalent (or greater) value and quality.

 

FLOWER PRESENTATION AND RISK

Flowers may be delivered in bud to ensure longer life. Some flower bouquet contents may be harmful if eaten and/or a skin irritant. Some bouquets arrive in water bubbles, this is only a temporary method of display and we recommend customer transfer to a permanent vessel upon receipt. The Flowered Corner is not liable for any spills or leaks from such water bubbles.

 

DAMAGED FLOWERS

We do our very best to ensure your flowers arrive in perfect condition, on very rare occasions, flowers arrive at their destination damaged as a result of transportation.

If the recipient receives damaged flowers please contact our customer services team on 0207 221 3320 to arrange one of the following:

-A re-send on the next available date or;

-A partial refund.

(All depending on the level of damage)

Please note contact must be made within 48 hours of receipt of delivery; details of damage may be required to determine the cause so we can amend our system where necessary.

Because of their perishable nature, flowers are non-returnable.

 

PERSONAL MESSAGES

You must agree that any message on a card that you wish to be sent with your order will not contain anything that can be considered as harassing, threatening, vulgar, abusive, obscene, defamatory, and racist or which may cause embarrassment or distress to any person or are otherwise unlawful or objectionable.

The Flowered Corner Limited accepts no responsibility for such content.

 

DISCLAIMER

Whilst we agree to use our reasonable endeavours to ensure that The Flowered Corner website and/or the Services are fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the The Flowered Corner website or Services and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of The Flowered Corner Website and/or the  The Flowered Corner Limited service impossible or impractical.

 

All copy and images on this website are owned by The Flowered Corner Limited and protected by Copyright. Unauthorised infringement of copyright may be result in legal action being taken against the offending party.

 

OUR DETAILS

The Flowered Corner

110 Ladbroke Grove

London

W10 5NE

 

Tel.  0207 221 3320

Fax. 0207 221 3320

Email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 


CANCELLATIONS

 

Only cancellations which are given at least 2 working days before the intended delivery date may be accepted. Orders placed or cancelled on Saturdays, Sundays or Bank Holidays will be treated as having been received on the following working day. To cancel orders please call 0207 221 3320.
You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

 

QUALITY AND FLOWER MAINTENANCE

It is important to remember that flowers are a perishable, natural product that will react to their immediate indoor environment and external weather conditions. With over 29 years experience The Flowered Corner ensures only the freshest and highest quality flowers are hand selected and bought each day. Unfortunately, once we dispatch our flowers a number of changes in condition may result in their longevity being reduced.

Care instructions must be followed thoroughly in order to increase the life span and enjoyment of your flowers. To assist in prolonging their life, we recommend cutting the stems on a sharp angle and changing the water in the vase every two days. Air conditioning, extreme heat or changes in climate may also have an adverse effect on the flowers.

 

PAYMENT

What methods of payment are acceptable?
We accept payment by Visa, MasterCard and Switch cards.

Can I pay for my order on delivery?
Our site will not allow you to process the order unless it has been paid for. The above methods of payment can be used. We do not accept cash on delivery or cheques as payment.

Are my details secure when ordering online?
We outsource our payments to a company called Sage Pay. This company is completely secure and we don’t see your card details at all.

 

DELIVERY

Do you deliver on the weekend (or public holidays)?

We can deliver to our London post codes Saturday 9am-6pm.
We can deliver nationwide on a Saturday morning.


What can I do to ensure a successful delivery?
The more information you give us, the more likely a successful delivery.  Please ensure that you have attached a phone number and that the address is correct.  You can double check addresses on the following website:

www.royalmail.com/postcode-finder



What if I need to request a delivery time?
There is an option for AM or PM delivery when placing your order.

Are there any additional charges?
There are no additional charges other than delivery charges stated.

Where do you deliver?
We can deliver same day throughout central London and offer a next day service for delivery nationwide. Please see our delivery options.

Can you guarantee delivery on a specific date?
Our ordering system will only show you the dates available for delivery and we will endeavour to honour the date supplied. If the recipient is not in or the address is incorrect then this will obviously affect our ability to deliver but in these circumstances we will try to deliver as close to the date as possible.

If you need a delivery to arrive before or after a certain time then please select this during your order process

 

ORDER AMENDMENTS

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We can then change anything for you from changing the address, adding cancelling or changing an item on your order or changing your card message. Please be aware that if you change the delivery address or want the order to arrive by a set time then the delivery charge may also change. Please see our delivery details for more information.

 

What if I'm not satisfied with the quality?
We pride ourselves on our superb quality and customer service. If flower quality is of concern, please contact us immediately. It is essential that we be informed within 3 days of receiving your flowers, so that our wholesalers and staff may be made aware. Every effort is made to ensure that our customers receive the product and service that they expect. All feedback, of any nature, is encouraged.

 

PAYMENT AND PROCESSING

Payment may be made by any of the methods indicated on the home & payment page of the website and will be debited when you submit your order. When you submit your order by clicking on the [‘Yes, submit order’] button, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing elsewhere on The Flowered Corner website.

Your order will be confirmed by a summary page at the end of your online transaction and then acknowledged via e-mail to the e mail address provided at the start of the transaction within 12 hours, confirming your order details. You will be issued with an order reference number for any future correspondence. All costs will be charged as defined in the order summary on the date the order was placed.

We will not consider ourselves bound by a contract with you until we have issued a confirmation e mail to the e mail address you , the customer, has supplied at the start of your transaction.

Our website has a secure checkout in partnership with Sage Paye and we therefore encourage customers to place their orders online. However, on occasion, when submitting customer's credit/debit card details to our bank, we receive payment failures which prevent us from accepting your order immediately. This may be due to, that, on occasion, credit cards that are entered correctly and have sufficient funds are not validated because the card issuer is performing a random security check. In these cases, we will still have received your order but need to take payment over the phone. We will email or call you in these circumstances. If you receive a message to tell you that payment has not been validated, please contact our customer service team immediately on 0207 221 3320 to ensure your order is delivered on time.

Due to time differences, payments made out of office hours, or problems getting hold of customers via the contact details they have provided, we are sometimes unable to process a valid payment prior to the requested delivery date. If this is the case, once we have received payment, we will dispatch the flowers as soon as possible to ensure that there is no further delay. Although this delay is regrettable, it is, in the circumstances described above, outside our control and therefore we cannot offer any form of refund in these circumstances.

 

CUSTOMER AND RECIPIENT PERSONAL INFORMATION

To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information. Please remember that we value your privacy and will never lease, rent or sell your private information. For more information, please see our privacy policy.
At the checkout, we ask for the following personal information:
- Customer email address - we use this information in the event that we need to make contact regarding any details of your order.
- Customer full name and address - we use this information for credit card validation and for direct mailing (if you have agreed to receipt of these mailings).
- Customer telephone number / mobile number - we use this information to contact customers in the event of problems with the order such as payment failures or delivery problems and for SMS updates where you have given your express consent.
- Recipient full name and address - we use this information in order to be able to deliver the flowers you have ordered. It is vital that the recipient's address is accurate and includes a full postcode.
- Recipient telephone number - we use this information to contact the recipient in the event of a difficulty in delivering your order. We will not contact the recipient under any other circumstances.

To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information.
Please remember that we value your privacy and will never lease, rent or sell your private information. For more information, please see our privacy policy.

DELIVERY

Deliveries to our local post codes are FREE. Same day deliveries must be placed before 12pm.

Post codes covered are; W2, W6, W8, W9, W10, W11, W12, W14, NW6, NW8, NW10, SW7.

All other London post codes are covered under our nationwide service at a cost of £12.00 and need to be ordered before 3pm on the previous day. This service is available Tuesday-Friday. Saturday delivery charges are £14.00.

There are no Sunday deliveries with exception to Mother’s Day and if Valentine’s Day falls on a Sunday. No Christmas, Easter, Bank Holidays, Channel Islands, Republic of Ireland Isle Of Man or World wide deliveries.

OUR DELIVERY TIMINGS

Next day deliveries to England, WalesScotland

 
Our nationwide delivery service is available from Tuesday – Saturday. Nationwide delivery times are between 9am – 6pm Tuesday to Friday and before 12 noon on Saturday.

If you place an order by 3pm we can deliver to the majority of the UK the next day. The only exceptions are the Highlands & Islands of Scotland if you’re looking to deliver here please contact us on 2027 221 3320 to discuss.

Unfortunately, we are unable to deliver our fresh flowers nationwide on a Sunday, Monday, or the day immediately following a public holiday. In the unlikely event that an order has been placed for delivery on any of these days and we are unable to contact you in time, we will deliver, where possible, the flowers the day before or the day after the date requested. The cut off for ordering Same Day deliveries Nationwide is 1pm .

We can take orders for same day delivery of our own flowers in London up until 3pm Monday to Saturday.

Next Day deliveries in London
We are able to deliver our fresh flowers on a next day service to addresses in London.

Guidelines to ensure a successful delivery

Please ensure that the recipient address you provide is accurate. Give additional instructions to assist our drivers with difficult-to-find addresses. If you are unsure of the recipient's address, we recommend using the following address lookup and validation website:
www.royalmail.com/postcode-finder

Keep us informed if you find that the recipient's address or availability changes prior to the order being delivered.
Please give us any additional information you can that would help us find the address, and if possible a safe place to leave the flowers or a number to call if there is no one at home. Regrettably we cannot guarantee that we will be able to follow all delivery notes but we will make sure the delivery information you provide is communicated to the driver in full. Should the recipient be away at the time of delivery and no safe place has been given, a card will be left stating the delivery was attempted. The recipient will then be required to call to arrange a redelivery or collect from our shop (for London deliveries), or the local depot (for nationwide deliveries).

DELIVERIES TO BUSINESSES, HOSPITALS, EDUCATIONAL INSTITUTES

In some circumstances, for example, when delivering to some business addresses, hospitals, universities, colleges and schools, we may not be able to deliver the flowers directly to the intended recipient. Please note that these circumstances are outside our control. In this case, we will deliver to the reception area or post room and (where possible) obtain a signature from the receptionist (or equivalent). This signature will be our record of delivery.
To ensure the highest likelihood of delivery success, please ensure that you provide as much information regarding the location of the recipient as possible within the delivery instructions, including department name, floor number, etc.
We recommend flowers sent to hospitals, military bases and business addresses are requested for delivery on a weekday when safe receipt is more like and not on a Saturday. Deliveries cannot be made to PO Box addresses.
Deliveries to Hospitals
All deliveries made to hospitals must include the ward name and or number in the relevant address field. Any order omitting these details may not be accepted for delivery by the hospital.It is also important for you to check that the hospital/ward accepts cut flowers as we are not responsible for refunds in the event that the hospital refuses to 'receive' the flowers. Most hospitals only allow flowers to be delivered to reception or post rooms because of health and safety regulations, we cannot refund if this is the case.
Deliveries to hospitals can often prove problematic as patients are moved from ward to ward, or are discharged. This means that we sometimes are unable to deliver orders for customers at a very emotional time. However, many of these problems can be resolved by ensuring that we have accurate and up-to-date information about the ward that the recipient is in.
It is particularly important that you provide the full name of the recipient of the order as there can be several patients with the same name and this can lead to difficulties in delivery.

Delivery to business addresses
If you wish to order flowers for delivery to a business address, we recommend that you use one of timed delivery services to ensure delivery is made within office hours.

Delivery to Universities
Due to the size of university campuses, it can often be difficult to locate recipients at universities. We are therefore not able to deliver to recipients themselves and will always deliver to the university post room or reception. Please ensure that you include enough information for the post room/reception staff to be able to locate the intended recipient of the flowers. We are not liable for the non-delivery of flowers to recipients at universities as we have no control of the delivery once it reaches the post room/reception.

 

FAILURE TO DELIVER

As we appreciate that receiving flowers is often time- critical, if we are unable to deliver your order to the recipient’s address, we will attempt to leave in a secure place on the recipient’s property. Where this is not possible, we will attempt to leave the flowers with a neighbour. If this is not acceptable please ensure that you tell us when you place your order.

If we are unable to deliver the order, we will attempt to contact you via telephone or email as soon as possible. However it is not always possible to alert the recipient or the customer of our failure to deliver.

 

FUNERAL ORDERS

For delivery of floral tributes please ensure you have the deceased name, time of funeral/cremation and contact details of the funeral home involved.

 

WEDDINGS

We advise contacting our team of florists on 0207 221 3320 to make an appointment to discuss your big day.

 

VASES AND CORPORATE EVENTS

We advise contacting our team of florist on 0207 221 3320 to discuss your individual needs.

FORCE MAJEURE

Neither we, nor any courier or postal service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever.

 

F A Q’S

How are the flowers packaged?
All of our bouquets are garnished with colourful tissue raffia or ribbon. Hand tied and gift wrapped flowers are delivered either in a water bubble (‘aqua-pack’) or in a water absorbent bag to keep the flowers fresh. Surrounding your fresh flowers with layers of protective tissue ensures your delivery will arrive in the same condition that it left us in. Nationwide bouquets are package in a bouquet box for extra protection.

Our flowers and plants are always delivered un-priced with a handwritten card containing your personal message, a care card and flower food.

Do my flowers come in a vase?
None of our bouquets come in a vase unless otherwise stated. If you would like to send a vase with your chosen flowers, we suggest the most suitable one for your chosen bouquet as part of your buying process.

Can I include a personal message with my order?
You will be able to attach a personal message to your order through the ordering process. We do advise this as people like to know who to thank!

What if I want to send my order anonymously?
At The Flowered Corner, we would not dream of revealing your identity should you not wish us to. By law, we also adhere to the data protection act that stops any of your personal information from being disclosed.

However, if the recipient believes the flowers are from a person meaning them serious harm please ask them to contact the police and we will reveal the identity to them.

I love your designs but can not find one that exactly suits my needs. Can you create the perfect gift for me?
Our online products represent a seasonal range. We can create almost anything in fresh flowers so if you would like us to create something specially for you, you can call our florists on 0207 221 3320

What do I do if the flowers don’t look like the picture?
To ensure as long a vase life as possible, some of our flowers will arrive in bud. This means that not only can they be enjoyed for longer but also that one has the pleasure of watching them bloom.

There may be times that the recipient will receive flowers and one bloom has been replaced by a different flower.  Naturally, we work in tune with the seasons, which change as each week passes and the climate shifts. This may mean, from time to time, we have to create your bouquet using slightly different flowers from those pictured. We will of course make sure we work similar colours and scents into your design and keep it the same shape and style.

 

How do I order from your website?

We have designed the site to make buying our flowers an interesting and easy experience. Please browse through our many fresh flowers, gifts, plants and orchids until you find the perfect product. Then all you need to do is click to buy and our system will lead you through the entire process. If you have any difficulties please call us on 0207 221 3320 and we will be happy to help.

 

How do I order from web shop?

Our unique web shop is a again an easy and interesting experience with a simple scroll down, click, compare and buy format and the system will again lead you through the entire process.

Orders to pick up from shop can be made day and night any price.

Deliveries for web shop are delivered FREE to our postal codes with a minimum £20.00 spend. Deliveries are between 8am - 6pm 6 days a week with hourly time slots i.e. 2.30-3.30.pm.

Orders will be processed instantly and on receipt of payment dispatched promptly much like a pizza delivery service. Over night orders will be processed from 8am next day.

There is no nationwide delivery service for web shop orders.

 

Can I order over the phone?
We would love to hear from you over the phone. We have a team of skilled florists at your service to guide you through your purchase or answer any queries you should have.

What is the deadline for placing an order?
If you would like to order flowers for delivery within our London post codes then we can take same day orders up until 12pm that day. We understand some orders are very last minute we endeavour to please our customers. For this we recommend calling our customer service team on 0207 221 3320 as most requests can be met within reason. When ordering flowers for nationwide delivery, you will need to place the order before 3pm the previous day as they will be dispatched overnight for delivery to locations across the country.

Where do you deliver?
We can deliver throughout the UK. Please see our delivery details for more information.

Do you deliver abroad?
We do not deliver abroad.

How do I know if you received my order?
Once your order has been placed and processed by the system you will receive a confirmation email. If you do not receive this within 12 hours please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us on 0207 221 3320.

Do you have any shops I can visit?
We have one flower shop in the heart of London from where we can deliver fresh flowers, gifts, plants and arrangements across the city and organise nationwide deliveries.

 

We hope this answers some of your questions thank you for visiting our site.